Eligible Items
Unopened and unused
The product must be unworn, unapplied, unaltered, and returned with its complete original packaging and included items.
Customer Care
Returns & Exchanges
Review return eligibility, request steps, damaged-order support, and refund timing before submitting a request.
Before You Request
Contact us within 14 days of delivery.
Eligible items must remain unopened, unused, unworn, unapplied, and in their original packaging with all included items, cards, tools, and packaging. A request must be reviewed before a return is sent.
Eligibility
Check the product condition first.
Hygiene Restrictions
Opened or applied sets
Products that have been opened, worn, applied, altered, or removed from their original packaging cannot be returned or exchanged for hygiene and safety reasons.
Exchanges
Return, then reorder
Direct exchanges are not currently offered. If a return is approved, complete the return process and place a new order for the preferred item.
How to Request
Complete the steps in order.
Step 01
Contact support first.
Send your order number, checkout email, item name, and reason for the request. Do not ship a return before it has been reviewed.
Important
Submit the request within 14 days of delivery.
Step 02
Wait for eligibility review.
Support will confirm whether the item meets the current return conditions and provide the approved return instructions.
Important
Keep all packaging and included items while the request is reviewed.
Step 03
Pack the complete order carefully.
Return the approved item with all included cards, tools, accessories, and original packaging according to the instructions provided.
Important
Customers are normally responsible for return shipping unless the issue was caused by us.
Step 04
Inspection and refund.
After the approved return is received and inspected, you will be notified by email. Approved refunds are issued to the original payment method.
Important
Banks and payment providers may take approximately 5–10 business days to display a processed refund.
Start with Support
Send the details before returning an item.
Include the order number, checkout email, product name, and reason for the request. Add photographs when the item is damaged, incorrect, or incomplete.