Frequently Asked Questions

After your order is placed, you should receive an order confirmation email at the address used during checkout. Please also check your spam or promotions folder. If you do not receive a confirmation, contact support@selviare.com with your name and checkout email address.

Please contact us as soon as possible. We can only change or cancel an order before it has been processed or shipped. Once processing or shipment has begun, changes and cancellations may no longer be possible.

Email us as soon as you notice the issue. We will do our best to update the address before the order is processed or shipped, but changes cannot be guaranteed after fulfillment has started. Customers are responsible for providing a complete and accurate shipping address at checkout.

Available payment methods are displayed at checkout. Payment information is processed securely through Shopify and the payment providers available on our store. Read our Payment Policy for payment, security, currency, pending-charge, and refund-processing information.

We currently ship within the United States only.

Orders are usually processed within 1–3 business days. After processing, standard delivery within the United States is estimated at 7–15 business days. Processing time and shipping time are separate.

Standard shipping is free for orders of $55 or more. Orders under $55 are charged a flat standard shipping fee of $5.95. The applicable shipping fee is displayed at checkout.

When your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–72 hours for tracking updates to appear after the tracking number is issued. You can also visit Track Your Order after the tracking tool has been connected.

Carrier scans can sometimes be delayed. Please allow a few additional business days for the tracking status to update. If there has been no meaningful update for an extended period, contact us with your order number and tracking information.

Please check your mailbox, entrance, porch, lobby, reception area, household members, neighbors, building staff, and local carrier office. If the package still cannot be located, contact us within 7 days of the recorded delivery date. Read Shipping & Delivery and our Shipping Policy for more information.

You may request a return within 14 days of delivery. Eligible items must be unopened, unused, unworn, unapplied, in their original packaging, and returned with all included items, cards, tools, and packaging. Review Returns & Exchanges before submitting a request.

No. For hygiene and safety reasons, products that have been opened, used, worn, applied, altered, or removed from their original packaging are final sale and cannot be returned or exchanged.

We do not currently offer direct exchanges. If an item is eligible for return and you would like a different product, please complete the approved return process and place a new order.

Customers are responsible for return shipping costs unless the return is caused by a damaged, incorrect, or defective item resulting from our error. Original shipping fees are generally non-refundable unless required by law or the issue was caused by us.

After an approved return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for the funds to appear after the refund is processed, depending on your bank or payment provider.

Contact us within 7 days of delivery. Include your order number, clear photos of the product and packaging, and a brief description of the issue. Please keep the product and packaging until your request has been reviewed. See our Returns & Refunds Policy for full details.

A Selviare Ritual Pack is designed as more than a press-on nail set. It brings together a crystal-inspired design story, a chosen mood or feeling, and the essentials intended to make the experience feel personal and giftable. Exact contents will be listed on each product page.

Choose the mood, color story, crystal inspiration, or moment that feels most meaningful to you. There is no right or wrong choice. Selviare energies are designed for personal expression, gifting, and the feeling you want to carry into a moment.

Crystal meanings are used as creative inspiration, emotional storytelling, and personal reflection. They are not medical, therapeutic, spiritual, financial, or guaranteed-outcome claims.

Selviare Ritual Packs are designed with gifting in mind. Please review the individual product page for the exact packaging and items included with each pack.

Follow the instructions included with your product and our How to Apply Press-On Nails guide. Begin with clean, dry nails, select the best-fitting size for each nail, prepare the nail surface as directed, and use the adhesive method approved for your set.

Do not pull or force the nails off. Follow How to Remove Press-On Nails and allow the adhesive to loosen before gently removing each nail. Improper or forced removal may damage your natural nails or the press-on set.

Use the sizing information provided on the relevant product page and the Press-On Nail Size Guide. Choose the size that covers the natural nail without pressing into the surrounding skin.

Reusability can depend on the specific product, adhesive method, application, removal, and condition of the nail set. Please refer to the individual product page and care instructions before reusing a set.

Stop using the product and remove it carefully. Do not apply press-on nails, glue, adhesive tabs, or tools to irritated, damaged, infected, or unhealthy nails or skin. Seek appropriate professional advice if symptoms persist or are serious.

Email us at support@selviare.com. For order-related questions, include your order number and the email address used at checkout.

We aim to reply within 1–3 business days. Messages sent on weekends, public holidays, or during periods of high inquiry volume may take a little longer. If you have not received a reply after 3 business days, you may send one follow-up email. Please avoid sending multiple duplicate messages about the same request.