Política de envío

At Selviare, every ritual pack is carefully prepared before it begins its journey to you.

We currently ship within the United States only.

Order Processing

Most orders are processed within 1–3 business days after your order is placed.

Processing time is separate from shipping time. Orders are not processed on weekends or public holidays.

During new product launches, promotional periods, or holidays, processing may take slightly longer due to higher order volume. If there is a significant delay with your order, we will contact you by email.

Estimated Delivery Time

United States standard shipping usually takes 7–15 business days after your order has been processed.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Fees

We offer free standard shipping on orders over $55 within the United States.

For orders under $55, a standard shipping fee of $5.95 will apply.

Shipping fees will be calculated and displayed at checkout before you complete your order.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–72 hours for tracking updates to appear after the tracking number has been issued. Tracking information may take longer to update during busy shipping periods.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@selviare.com.

We will do our best to update the address before your order ships. However, once an order has been processed or shipped, we may not be able to make changes.

Selviare is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow a few extra business days for the carrier to update the status.

If your package appears to be lost or has not updated for an extended period, please contact us at support@selviare.com with your order number and tracking information. We will help you review the issue and work toward a suitable solution.

Delivered But Not Received

If your tracking shows “Delivered” but you have not received your package, please first check:

Your mailbox, front door, porch, lobby, or reception area
Other members of your household
Neighbors or building staff
Your local carrier office

If you still cannot locate the package, please contact us within 7 days of the delivery date. We will review the issue and assist where possible.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We can only make changes or cancellations before the order has been processed or shipped. Once an order has shipped, it cannot be canceled or changed.