Payment Policy

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

Depending on your device, location, and eligibility, additional payment options such as Apple Pay, Google Pay, Shop Pay, PayPal, or other supported payment methods may also be available.

The payment methods currently available to you will be displayed at checkout. If a payment option does not appear during checkout, it may not be available for your order, device, or location.

Your order is confirmed after you successfully complete checkout and your order is accepted by our system.

Once your order has been placed, you should receive an order confirmation email at the email address provided during checkout.

In some cases, a payment may remain in a pending or processing status while the payment provider completes additional verification. An order confirmation does not necessarily mean that a pending payment has been fully processed.

Please make sure the email address entered at checkout is correct so that you can receive order and payment updates.

A payment may be declined for several reasons, including incorrect card information, insufficient funds, billing address mismatches, security verification, or restrictions placed by your bank or card issuer.

If your payment is declined, please:

• Check that your card number, expiration date, security code, and billing information are correct.
• Confirm that your card has sufficient available funds.
• Complete any additional authentication requested by your bank or payment provider.
• Contact your bank or card issuer if you believe the transaction is being blocked.
• Try another available payment method at checkout.

Selviare cannot override a payment decline issued by your bank, card issuer, or payment provider.

Some payment methods or financial institutions may require additional time to process or verify a transaction.

If your payment shows as pending, please avoid repeatedly submitting the same order while the transaction is still being processed.

Your order will be processed according to the final payment status shown in our system.

If the payment remains pending for an unusually long period, please contact us with your order number and the email address used at checkout.

Your bank or payment provider may temporarily display an authorization or pending transaction when you attempt to place an order.

A pending authorization is not always the same as a completed charge. The time required for a pending authorization to disappear or update is determined by your bank or payment provider.

If you believe you have been charged more than once for the same order, please contact us before submitting another order so we can review the transaction.

Unless otherwise shown at checkout, Selviare orders for the U.S. market are displayed and processed in U.S. dollars (USD).

If your bank account or payment method uses another currency, your bank or payment provider may apply its own currency conversion rate or additional fees. These charges are determined by your financial institution and are not collected by Selviare.

Payments on Selviare are processed through Shopify Checkout and the applicable payment provider.

Payment information is transmitted and processed using secure payment infrastructure. Selviare does not ask customers to send complete credit card information by email, social media, or customer support messages.

For your security, never send your full card number, card security code, or payment account password to our support team.

Once an order has been successfully placed, the payment method used for that order generally cannot be changed.

If payment has not been completed, you may need to place a new order using another available payment method.

Please contact us before placing a duplicate order if you are unsure whether your original payment was successful.

We may review, hold, or cancel an order if we are unable to verify the payment, billing information, or other information associated with the transaction, or if the order is identified as potentially fraudulent or unauthorized.

If additional information is required, we may contact you using the email address provided with your order.

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

For complete information regarding cancellations, returns, and refunds, please review our Returns & Exchanges page and the official Refund Policy.

If you experience a payment issue and are unable to complete your order, please contact us at support@selviare.com.

To help us assist you faster, please include your order number, if available, and the email address used at checkout.

Please do not send your full credit card number, security code, or payment account password by email.