Privacy policy

Last updated: July 10, 2026

Selviare operates this online store and website, including the related content, features, products, and services that we provide to you (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, make a purchase, subscribe to our emails, contact us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information, including your name, email address, phone number, billing address, and shipping address.
Order and transaction information, including the products you view, add to your cart, purchase, return, or cancel, as well as your order history and transaction details.
Account information, including your login details, preferences, and account settings if you create a customer account.
Payment-related information, including payment method, payment confirmation, billing details, and other transaction information processed through Shopify or third-party payment providers.
Communications with us, including information you provide when contacting customer support, submitting a privacy request, or communicating with us about an order.
Device and technical information, including your IP address, browser type, device type, operating system, network connection, and unique identifiers.
Usage information, including how you interact with, navigate, or use our website, products, emails, advertisements, and other features.
Marketing information, including your email subscription status, marketing preferences, and interactions with our promotional communications.
User-submitted content, including product reviews, photos, videos, comments, or other content you choose to submit.

Complete payment card information is processed by Shopify and third-party payment providers. Selviare does not directly store complete credit or debit card numbers.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you place an order, create an account, subscribe to our emails, submit a review, or contact us.
Automatically through the Services, including through cookies, pixels, tags, device identifiers, and similar technologies.
From Shopify and our service providers, including payment processors, shipping providers, analytics providers, email marketing platforms, advertising partners, and customer support tools.
From business and marketing partners, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing and Improving the Services

We may use your information to:

Process payments and fulfill orders.
Arrange shipping and provide tracking updates.
Process cancellations, returns, refunds, damaged-item claims, or other transactions.
Create and manage customer accounts.
Remember your preferences and shopping activity.
Provide customer support and respond to inquiries.
Improve our products, website, and customer experience.
Personalize product recommendations and website content.
Enable you to submit product reviews or other content.

Marketing and Advertising

If you subscribe to our marketing communications, we may use your personal information to send emails about Selviare products, new collections, ritual packs, gift ideas, promotions, abandoned carts, and brand updates.

We may also use personal information to measure marketing performance and show relevant advertisements on our website or through third-party platforms based on your activity, where permitted by applicable law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related emails about your orders, shipping, account, customer service requests, or policy updates.

Security and Fraud Prevention

We may use personal information to authenticate accounts, process payments securely, detect and investigate suspected fraud or unauthorized activity, protect our customers, and maintain the security of the Services.

If you create a customer account, you are responsible for keeping your account credentials confidential.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our policies, protect our rights, and investigate potential violations of our Terms of Service.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

Shopify, which hosts and supports our online store.
Payment processors, which process and verify payments.
Shipping and fulfillment providers, which help deliver your order.
Email marketing providers, which help us send transactional and promotional emails.
Customer support providers, which help us respond to inquiries.
Analytics and technology providers, which help us understand and improve website performance.
Advertising and marketing partners, which help us measure campaigns and deliver relevant advertising.
Fraud prevention and security providers, which help protect transactions and the Services.
Professional advisors, including legal, accounting, tax, or other professional service providers where necessary.

We may also disclose personal information:

When you direct us to do so or provide your consent.
When necessary to fulfill your order or provide a service you requested.
To comply with applicable laws, court orders, subpoenas, warrants, or government requests.
To enforce our Terms of Service or other policies.
To protect Selviare, our customers, or others from fraud, harm, or unlawful activity.
In connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets.

Our Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide, secure, and improve Shopify’s services and our online store.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers in countries outside the country where you live.

Depending on the Shopify features and settings that we use, Shopify may process information from your interactions with our store, other merchants, and Shopify to provide enhanced services, analytics, fraud prevention, personalization, and advertising features.

For certain processing activities connected with Shopify’s enhanced features, Shopify may be responsible for responding to requests concerning its use of your personal information.

You can learn more by reviewing the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, device identifiers, and similar technologies to:

Operate and secure the website.
Remember your preferences and shopping cart.
Understand how visitors use the website.
Measure website and marketing performance.
Personalize content and product recommendations.
Deliver or measure relevant advertisements.

You can control certain cookies through your browser settings and, where available, through the cookie or privacy choices displayed on our website.

Disabling certain cookies may affect the operation or availability of some website features.

Advertising and Analytics

We may work with analytics and advertising partners to understand website traffic, measure campaign performance, improve our Services, and show relevant advertisements.

These partners may use cookies, pixels, device identifiers, and similar technologies to collect information about your activity on our website and, where permitted, across other websites or services.

Depending on where you live, certain advertising or analytics activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising under applicable privacy laws.

Where required, you may opt out through any “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar privacy option made available on our website, or by contacting us using the information below.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights:

Right to access or know the personal information we maintain about you.
Right to request deletion of personal information, subject to applicable exceptions.
Right to request correction of inaccurate personal information.
Right to data portability or to receive a copy of certain personal information.
Right to opt out of certain sales, sharing, or targeted advertising uses.
Right to withdraw consent where processing is based on your consent.
Right not to be discriminated against for exercising applicable privacy rights.

To submit a privacy request, please contact us at:

support@selviare.com

We may need to verify your identity before processing your request. Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may request evidence that the agent has authority to act for you.

We will respond within the timeframe required by applicable law.

Global Privacy Control

If you visit our website with a recognized Global Privacy Control (“GPC”) preference signal enabled, we may treat the signal as a request to opt out of certain sales or sharing of personal information for the browser or device used to visit the website, where required by applicable law.

If Shopify can associate the device sending the signal with a Shopify account, the opt-out request may also be applied to that account.

Other than legally recognized privacy preference signals such as GPC, we may not respond to all “Do Not Track” signals sent by browsers or devices.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable thresholds and exceptions.

These rights may include the right to know, access, correct, or delete certain personal information; the right to opt out of certain sales or sharing; and the right not to receive discriminatory treatment for exercising your rights.

Selviare does not sell personal information in exchange for money. However, certain advertising, analytics, or data-sharing activities may be considered “selling” or “sharing” under California law.

You may submit a request using the privacy options made available on our website or by contacting:

support@selviare.com

Managing Communication Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link displayed in the email.

If you opt out of promotional emails, we may continue sending non-promotional communications related to your orders, account, customer service requests, or other transactions.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain customer accounts, comply with legal and tax obligations, prevent fraud, resolve disputes, and enforce our agreements and policies.

The length of time information is retained may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system or method of electronic transmission is completely secure. We cannot guarantee the absolute security of personal information.

Please do not send sensitive payment information, passwords, or other confidential information through unsecured communication channels.

Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to review and delete the information.

We do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Third-Party Websites and Links

The Services may include links to websites, social media platforms, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Information you post publicly or semi-publicly through social media platforms or other third-party services may be visible to other users and may be used according to the policies of those platforms.

User-Generated Content

If you submit a review, photo, video, comment, or other content, that content may be displayed publicly on our website, social media, or marketing channels as permitted by our Terms of Service and applicable law.

Please do not include private or sensitive personal information in content that you intend to make publicly available.

International Data Transfers

Your personal information may be transferred, stored, or processed outside the state or country where you live, including in countries where Shopify and our service providers operate.

Where required by applicable law, appropriate safeguards may be used for international data transfers.

Complaints and Appeals

If you have a concern or complaint about how we handle your personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal a decision we make regarding a privacy request or to submit a complaint to an applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an available privacy right, please contact us at:

Selviare
support@selviare.com