Refund policy

We want your Selviare ritual pack to arrive beautifully and feel special from the moment you receive it. If there is an issue with your order, please contact us at support@selviare.com and we will do our best to help.

Because Selviare products are beauty items that come into close contact with the body, returns, refunds, and exchanges are handled carefully for hygiene and safety reasons.

Return Eligibility

You may request a return within 14 days of delivery.

To be eligible for a return, your item must be:

Unopened
Unused
Unworn
Unapplied
In its original packaging
Returned with all included items, cards, tools, and packaging

For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, worn, applied, used, altered, removed from their original packaging, or damaged after delivery.

Non-Returnable Items

The following items are final sale and cannot be returned:

Opened press-on nail sets
Used, worn, or applied nail sets
Opened adhesive tabs, glue, nail tools, or application kits
Items damaged due to improper use, removal, or storage
Gift cards
Final sale, clearance, or promotional items marked as non-returnable

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery.

Please email support@selviare.com with:

Your order number
A clear photo of the product
A clear photo of the packaging
A brief description of the issue

Once we review the information, we may offer a replacement, store credit, partial refund, or refund depending on the situation.

Please do not throw away the product or packaging before contacting us, as photos may be required to process your request.

How to Start a Return

To start a return request, please contact us at support@selviare.com.

Please include your order number and the reason for your return request.

If your return is approved, we will provide return instructions. Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, incorrect, or defective item caused by our error.

Original shipping fees are non-refundable unless otherwise required by law or unless the issue was caused by our error.

If your order qualified for free shipping and is later returned, the original shipping cost may be deducted from your refund where applicable.

We recommend using a trackable shipping service when returning an item. Selviare is not responsible for returned packages that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, credit card company, or payment provider.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return the eligible item first and place a new order.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@selviare.com.

We can only cancel orders before they have been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.

Color and Design Variation

Selviare products are photographed as accurately as possible. However, slight differences in color, shine, texture, size, or appearance may occur due to lighting, screen settings, product photography, and design details.

Minor variations are not considered defects.

Crystal Meaning Disclaimer

Selviare designs are inspired by crystal symbolism, moods, and meaningful moments.

Crystal meanings are used as creative inspiration and emotional storytelling. They are not intended to make medical, spiritual, financial, or guaranteed outcome claims.