Where to Look
Check both order emails
Your order confirmation contains the order number. The shipping confirmation contains the carrier tracking link after dispatch.
Order Support
Track Your Order
Enter the carrier tracking number from your shipping confirmation email to check the latest available shipment status.
Order Tracking
Check your order status.
Use the carrier tracking number in your shipping confirmation. This page does not search by email or SELViARE order number.
Track your shipment.
Enter the carrier tracking number exactly as it appears in your shipping confirmation email.
Enter the carrier tracking number from your shipping confirmation—not your SELViARE order number or email. Tracking opens on 17TRACK in a new tab. Carrier scans may take 24–72 hours to appear.
Tracking results open on 17TRACK
Tracking Help
Before contacting support.
No Update Yet
Allow 24–72 hours
A tracking number may be created before the carrier completes its first scan. Check again after the normal activation window.
Marked Delivered
Check safe locations first
Check the mailbox, entrance, household members, neighbors, building staff, and carrier office before contacting support.
Still Need Help?
Send your order number and checkout email.
Include the tracking number and a short description of the issue so our support team can review the request efficiently.