Order Processing
Usually 1–3 business days
Processing time is the period used to prepare an order before carrier pickup. Weekends, public holidays, and unusually high order volume may affect this estimate.
Customer Care
Shipping & Delivery
Review processing, delivery, tracking, and support information before placing your order.
Shipping at a Glance
Processing and delivery are separate stages.
Orders are normally prepared before they are handed to the carrier. Delivery estimates begin after dispatch and may change because of carrier volume, weather, address issues, or other events outside our control.
Current Shipping Details
United States delivery information.
Processing time and delivery time are separate. The estimate shown at checkout and in your order communications should be used for the specific order.
Estimated Delivery
Usually 7–15 business days
This is an estimate for standard United States delivery after dispatch, not a guaranteed arrival date.
Standard Shipping
Free from $55
Standard shipping is free for orders of $55 or more. Orders below $55 are charged $5.95. The amount shown at checkout is the final shipping charge for the order.
What Happens Next
From checkout to delivery.
Order Confirmed
Check your confirmation email.
After checkout, review the order details and shipping address in your confirmation email. Contact us promptly if anything is incorrect.
Good to know
Address changes cannot be guaranteed after fulfillment begins.
Order Processing
Your order is prepared for dispatch.
Processing normally takes 1–3 business days before the parcel is transferred to the carrier.
Good to know
Processing time is separate from delivery time.
Shipment Confirmed
Use the tracking link in your email.
A shipping confirmation is sent after dispatch. Carrier tracking can take 24–72 hours to display its first meaningful update.
Good to know
Keep the order number and checkout email available when contacting support.
Delivery
Check safe delivery locations first.
If tracking shows delivered but the parcel is missing, check the mailbox, entrance, household members, neighbors, building staff, and local carrier office before contacting support.
Good to know
Report an unresolved delivered-but-missing parcel within 7 days of the recorded delivery date.
When You Need Support
Common delivery questions.
Address Changes
Contact us as soon as possible
We will try to update an address before fulfillment, but changes cannot be guaranteed after processing or shipment has started.
Tracking Delay
Allow time for the first scan
Carrier scans may be delayed. Wait 24–72 hours after a tracking number is issued before requesting support.
Damaged or Incorrect
Keep the product and packaging
Contact us within 7 days of delivery with your order number, clear photos, and a description of the issue.
Already Shipped?
Check the latest available tracking status.
Use the tracking link from your shipment email or visit the tracking page. Review Returns & Exchanges if the delivered item is damaged or incorrect, or contact support if tracking has not updated after the normal carrier scan window.